Coya Labs (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, and handled when you use our game(s), website, and related services.
This policy is intended to provide general transparency regarding our data practices.
1. Who We Are
Coya Labs is an independent game development studio / project brand.
If you have questions about this Privacy Policy or data handling practices, you can contact:
2. Scope
This Privacy Policy applies to:
our games distributed through supported platforms (such as Steam),
our website,
optional telemetry / analytics systems,
related support communications.
Platform services such as Steam are operated by their respective providers and are governed by their own privacy policies and terms.
3. Information We May Collect
Depending on how you use our services, we may collect limited technical and gameplay-related information.
This may include:
Gameplay / Usage Information
Optional telemetry data may include:
gameplay events
feature usage
session duration
performance metrics
error conditions
crash diagnostics
general gameplay interaction information
This information is used solely to help improve game quality, stability, balance, and user experience.
Technical Information
Our systems may process limited technical information required for operation, such as:
IP addresses
network request metadata
device or runtime environment details
operating system information
hardware performance context (if relevant to diagnostics)
We do not intentionally collect directly identifying personal information beyond what may be technically necessary for normal service operation.
Support Communications
If you contact us, we may receive:
your email address
the contents of your message
any attachments or diagnostic information you voluntarily provide
4. Telemetry and Analytics
Some of our games may offer optional telemetry collection.
Telemetry is used to:
identify crashes and bugs
improve performance
understand feature usage
improve gameplay balancing and design decisions
Where telemetry is optional, users are presented with a choice before telemetry collection begins.
Users may choose to opt out.
Telemetry is not used for advertising profiling or unrelated marketing purposes.
5. Legal Basis for Processing
Depending on jurisdiction, we may process information under one or more of the following bases:
your consent (for optional telemetry where applicable)
legitimate operational interests (such as service reliability, fraud prevention, technical delivery, or support handling)
legal compliance obligations where required
6. Data Sharing
We do not sell personal information.
Information may be processed or shared only where reasonably necessary, such as:
hosting or infrastructure providers
security and technical service providers
platform operators (such as Steam)
legal compliance requirements
protection against abuse, fraud, or technical misuse
7. International Data Transfers
Because our services may use infrastructure or service providers in different countries, information may be processed outside your country of residence.
Where applicable, we aim to use reasonable safeguards appropriate to the services involved.
8. Data Retention
We retain information only as long as reasonably necessary for the purposes described in this policy, including:
maintaining service operation
troubleshooting issues
responding to support requests
complying with legal obligations
Retention periods may vary depending on data type and operational necessity.
9. Your Rights
Depending on your jurisdiction, you may have rights including:
access to information about your data
correction of inaccurate data
deletion requests
restriction of certain processing
objection to certain processing
withdrawal of consent where consent applies
To make a request, contact:
We may need to verify requests where appropriate.
10. Children
Our services are intended for general audiences and are not specifically directed toward children.
If you believe information relating to a child has been improperly collected, please contact us.
11. Security
We take reasonable technical and organizational measures appropriate to the scale of our services to protect information from unauthorized access, misuse, or accidental loss.
No system can be guaranteed completely secure.
12. Third-Party Platforms and Services
Our games may be distributed or accessed through third-party platforms.
Examples include:
Steam
Valve-operated services
hosting or infrastructure providers
These services operate under their own terms and privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be reflected by updating the “Last Updated” date.
Material changes may be communicated through reasonable channels where appropriate.
Contact Information
If you have any questions or concerns, please contact us at help@coyalabs.com or by using the feedback page.
